Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
1. Who We Are
Altitude GPS Store ("we," "our," or "us") is an independent third-party GPS service provider based in the United States. We provide remote GPS device support, map updates, software updates, and related technical assistance for Garmin, TomTom, Magellan, Rand McNally, and other GPS brands. Our website is altitudegpsstore.com and our support line is 1-844-694-4236.
2. Information We Collect
Information You Provide Directly
When you contact us via phone, email, or our website contact form, we may collect:
- Your name, email address, and phone number
- Your GPS device brand, model, and serial number
- A description of the issue you are experiencing
- Communication records related to your support request
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time on site, and referring URLs
- Device identifiers and session data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our GPS support services
- Respond to your enquiries and fulfill your service requests
- Communicate with you about your support case status
- Send you service-related notifications (not marketing, unless you opt in)
- Analyze website traffic and improve user experience
- Comply with legal obligations and protect our legal rights
- Detect and prevent fraudulent or abusive activity
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist in operating our website and services (e.g., hosting, analytics), bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity.
- With your consent: For any other purpose with your explicit agreement.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Support-related data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 7).
6. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-Out: Opt out of marketing communications at any time.
- Data Portability: Request your data in a portable, machine-readable format.
To exercise any of these rights, contact us at support@altitudegpsstore.com or call 1-844-694-4236. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@altitudegpsstore.com
- Phone: 1-844-694-4236 (Toll-Free, 24/7)
- Website: altitudegpsstore.com/contact